Privacy Policy

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. The item must be returned within 30 days of purchase.

Please email to request a refund and we will assign you a tracking #. Mail your returned item to:

Hearty Naturals Returns Department
Tracking #
PO BOX 3871
West McLean, VA, 22103
**Include in your package the original receipt.

Return Exceptions

We are unable to accept merchandise that has been used, or altered for an exchange. Perishable food items cannot be returned for a refund.

Shipping and Handling Fees

We are unable to refund the original shipping and handling that you paid on the order, given our competitive pricing structure.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover) or Paypal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check/Money Order

Hearty Naturals
PO BOX 3871
West McLean, VA, 22103

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 10 am – 6 pm EST.


Currently we only use USPS for shipping.

Tracking you Order

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Charges

We always try to minimize shipping costs by using the most economical way of shipping. The rate charged for the shipping of your order is usually based on the weight of your products, and your location.

International Shipping

Currently, we only ship within the United States.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take all measures to protect your personal information and are committed to protecting your privacy.

What Information Do We Collect?

We only collect information as it relates to the order that you place with us. This may include your Name, Billing and Shipping Address, Email Address and Credit Card Information

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Did you know ?

Coconut trees are found across much of the tropical and sub-tropical areas in the world. A coconut is the largest known seed found in the plant world. Once a coconut falls from the tree, it takes about three years for the coconut seed to take root and sprout into a young tree. The origins of the coconuts have been lost to history. The scientists believe it originated from the Indian Archipelago or Polynesia. In addition to oil, other useful products derived from the coconut tree include toddy, coconut sugar, coconut water, coconut wood, palm cabbage, and other construction materials.